How to Approve Scripts
Quick steps to review, comment, and approve agent scripts.
Quick start: Preview the script, add inline comments, then click Approve to schedule deployment.
Compliance: Confirm TCPA/consent verbiage and quiet hours before approving. Missing consent may block campaigns.
What you'll learn
How versions, review, and approvals work — action-first steps so you can finish review in minutes.
Approval checklist
- Confirm consent and TCPA language matches your policy
- Validate transfer points and calendar details
- Verify FAQ responses and allowed escalations
- Sign off on tone and brand voice
Step-by-step approval
- Open script editor: Dashboard → Scripts → Select draft.
- Review script: Click Preview to simulate call flows; test barge‑in and VM detection.
- Add comments: Use inline comments to request edits (the Calleeon team sees these and responds fast).
- Approve version: Click "Approve" to lock the version and schedule deploy. Note: approvals trigger the next QA/deploy window.
Tip: Approve before 12pm PT to catch the same-day QA cycle.
Example script snippet
Agent: "Hi, this is Calleeon calling on behalf of [Company]. Is this [Prospect Name]? We have a quick appointment available—do you have 2 minutes?"Troubleshooting & common edits
- Consent language missing → insert required TCPA verbiage and resubmit.
- Transfer points incorrect → update calendar mapping and test a warm transfer.
Next steps
After approval, check Request a New Campaign for launching with datasets.
Was this article helpful?